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Christmas & New Year period 20.Dec - 10.Jan minimum stay 3 nights

Booking, Rates & Availability

Over Christmas & New Year (20th Dec -10th Jan) we require a 30% advance to confirm your booking. If you have to cancel your booking with us due to a positive COVID test result we will reimburse your advance payment minus 50 EUR to cover our admin cost. 

Additional Adults: 39 EUR

Additional Children (7-12): 20EUR

Children up to age of 6 are free of charge.

The prices include all applicable government taxes.

 

10% service charge will be added to the final bill. Service charge in Sri Lanka is an integral income component for our local employees. 

We accept EUR, USD, GBP, CHF, LKR - Master, Visa, American Express and various debit cards. 

 

We are charging a 2% surcharge on credit card payments. 

CANCELLATION POLICY

(Outside Christmas & New Year period)

Cancellations until 24 hours prior to arrival are free of charge.

Cancellation later than 24 hours prior to arrival or "no show": The first night will be charged only.

Cancellation after arrival of a previously confirmed booking with us. One night will be charged. only.

CANCELLATIONS BY US 

Elements will notify you as quickly as possible of any cancellation. All advance payments (if any) will be reimbursed 100%.

In the event of cancellation by Elements you will be entitled to either: 

get a full refund; or accept a substitute alternative from Elements of equivalent standard and price;

 

We assume no responsibility for any loss, theft and damage to baggage, property, valuables or for injury, illness, death, damages or claims however so caused arising directly or indirectly from war, riot, civil strife, industrial dispute, terrorist activity, unavoidable technical problems with transport, machinery or equipment, delays, power failure, fire, adverse weather conditions or levels of water, accidents.

 

We do not take responsibility for any items and valuables stored in the room safes and in the rooms. 

 

Where Elements is required to pay you a compensation, whether as provided in these booking terms or otherwise, the compensation shall be limited in all circumstances to a maximum of the price of your booked holiday and an amount equivalent to 50 EUR

will be charged as a processing fee. 

PRE-BOOKED & PREPAID SPORTING ACTIVITIES, LESSONS AND RENTALS

Should if for any reasons that are beyond Elements responsibility not be possible to complete lessons, rentals and other services, Elements will not reimburse for these services in cash. Elements will depending on the situation consider to offer vouchers for these services to be used on a future occasion. Especially kite lessons and rentals that cannot be taken due to lack of wind fall under this term. 

PAYMENT POLICY

(Outside Christmas & New Year period)

No payment is required in advance to confirm the booking. Your credit details are taken as a security only.

Payment of accommodation and extras  can be done by you by either cash or credit card. For credit card payments we charge a 2% processing fee. 

TAXES, SERVICE CHARGE

All government taxes (VAT, NBT, TDL) are included in the price you see.

All prices are though subject to a10% service charge which is a substantial wage component of our local employees. 

THE CONTRACT

Any contract made with Elements will be governed by Sri Lankan Law.

If the booking was made based on a promotion code (e.g. a promotion for airline crew), the corresponding identification card has to be shown upon check-in or check-out.

 

CHANGES TO THE HOLIDAY OR PERSONS TAKING THE HOLIDAY MADE BY US

It is unlikely that Elements will have to adjust or change your booking. However, Elements reserves the right to do so if the need requires. In such a case you will be given notice at the earliest possible convenience and Elements will do its' best to find suitable alternative arrangements, at no extra cost to you. Should you refuse to accept these for good reasons, Elements will agree to refund you appropriately.