Booking & Rates
Inquire directly for our attractive Resident Rates
Children up to age of 6 are free of charge.
Additional Adults: 39 EUR
Additional Children (7-12): 20EUR
Our prices include all applicable government taxes. A 10% service charge is added to you final bill. These 10% go into a special bonus pool to be shared among all staff over and above their regular salaries and overtime.
30% advance payment is required to confirm the booking.
We accept EUR, USD, GBP, CHF, LKR - Master, Visa, Amex and various Debit cards.
2% surcharge on Credit & Debit card payments
Cancellation Policy, Payment Policy
CANCELLATIONS BY YOU
All cancellations must be advised in writing. Elements will retain the following amount in case of cancellations:
Cancellation 15 days and more before the planned date of arrival, a flat-rate admin fee of EUR 50 will be kept. The balance will be refunded to you. Re-transfer may take up to 2 weeks.
Cancellation 14 days and less before planned date of arrival: Refund of the paid deposit will only be made in exceptional cases.
CANCELLATIONS BY US
Elements will notify you as quickly as possible of any cancellation.
Elements may cancel your booking if you do not pay the outstanding in due time as indicated on your invoice.
In the event of cancellation by Elements you will be entitled to either:
have a full refund; or accept a substitute alternative from Elements of equivalent standard and price; or
choose an alternative of a lower standard to the travel arrangements booked together with a refund of the difference in price.
We assume no responsibility for any loss, theft and damage to baggage, property, valuables or for injury, illness, death, damages or claims however so caused arising directly or indirectly from war, riot, civil strife, industrial dispute, terrorist activity, unavoidable technical problems with transport, machinery or equipment, delays, power failure, fire, adverse weather conditions or levels of water, accidents.
We do not take responsibility for any items and valuables stored in the room safes and in the rooms.
Where Elements is required to pay you a compensation, whether as provided in these booking terms or otherwise, the compensation shall be limited in all circumstances to a maximum of the price of your booked holiday.
PRE-BOOKED & PREPAID SPORTING ACTIVITIES, LESSONS AND RENTALS
Should if for any reasons that are beyond Elements responsibility not be possible to complete lessons, rentals and other services, Elements will not reimburse for these services in cash. Elements will depending on the situation consider to offer vouchers for these services to be used on a future occasion.
Especially kite lessons and rentals that cannot be taken due to lack of wind fall under this term.
Included in the published prices: Government taxes (VAT, NBT)
Not included in the published prices: 10% service charge.
The service charge will be charged at Elements upon checkout and is based on the final bill amount (excluding other taxes).
ELEMENTS BANK ACCOUNT:
Name: Elements (Pvt) Ltd
Account-No: 011296000065 (EURO)
BANK: NATIONS TRUST BANK
BRANCH: CINNAMON GARDEN,COLOMBO
Any contract made with Elements will be governed by Sri Lankan Law.
HOW TO MAKE A BOOKING
Make an online booking on our website or send an inquiry message through the “contact us” button of the online booking portal. During the booking process you will be prompted to pay a 30% deposit.
In case of an inquiry by email, await our reply by email. A reply can be expected within 24hrs.
Once the type, length and content of your booking has been confirmed by you and you have agreed to our terms & conditions, Elements will send you an invoice requesting for a 30% advance payment. This payment can be done through PayPal as prompted in the email.
Your booking is confirmed as soon as we have received your advance.
A booking confirmation will be sent to you by email.
You can find all relevant information on our website www.elements-resort.com.
If for any reason the company does not accept your booking, your deposit will be returned.
Pricing at Elements is in EUR, converted to Sri Lankan Rupees (LKR)
THE PAYMENT SCHEDULE
There will be no binding contract for your holiday until Elements has received your payment of the deposit, as required.
CHANGES TO THE HOLIDAY OR PERSONS TAKING THE HOLIDAY MADE BY YOU
Elements will assist you if you wish to make changes to your booked holiday but cannot guarantee that your requests can be fulfilled. Elements reserves the right to charge an administration fee of 50 EUR in the event of a change of a confirmed booking.
If you or any person on the holiday is prevented from traveling, Elements will agree to that person’s booking being transferred to another person who satisfies all the booking terms, subject to both persons accepting joint liability for full payment of the price.
If the booking was made based on a promotion code (e.g. a promotion for airline crew), the corresponding identification card has to be shown upon check-in or check-out.
CHANGES TO THE HOLIDAY OR PERSONS TAKING THE HOLIDAY MADE BY US
It is unlikely that Elements will have to adjust or change your booking. However, Elements reserves the right to do so if the need requires. In such a case you will be given notice at the earliest possible convenience and Elements will do its' best to find suitable alternative arrangements, at no extra cost to you. Should you refuse to accept these for good reasons, Elements will agree to refund you appropriately.